Summerfield Books and Treesource Returns and Refund Policy

Returns

If you wish to return an item for a refund or exchange, you must inform us of your intention (via email or telephone) within 14 days of the receipt of the item, and you then have a further 14 days in which to return the item to us.

You do not need to provide a reason for returning your item, although we may ask you for details, as we are always trying to improve our service.

If the item is returned unused and in its original condition you will receive a full refund within 14 days of us receiving the item back.

We will refund original standard postage (or part thereof if appropriate), however we do not refund or reimburse the postage required to return the item.

Refunds will be issued by the original payment method. Please allow up to 10 working days for the funds to show in your account.

Please note, we can only accept returns from the person who originally placed the order.

Contact us at [email protected] or telephone 01768 210793 (0044 1768 210793) and return your item to:

Summerfield Books
The Old Coach House
Skirsgill Business Park
Penrith
Cumbria
CA11 0DJ

Damaged items

If your items have arrived defective or damaged, please contact us within 14 days of receiving the item. We will arrange for a free replacement, refund or credit, and send you a freepost returns label to return the defective/damaged item back to us. Refunds will be issued by the original payment method. Please allow up to 10 working days for the funds to show in your account.

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Sealed products (including sealed books)